Open to Opportunities

Leadership DeveloperBuilding Leadersat Enterprise Scale

I've spent 21 years at Asurion designing and facilitating award-winning leadership programs that created expert coaches across the globe. My work sits at the intersection of human performance, strategic learning, and organizational transformation — equipping leaders to inspire, motivate, and drive best-in-class results.

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Jerry Holt, Sr.
30+
Years Leading People
21
Years at Asurion
150+
Team Members Led
Global
Program Reach
🎯Enterprise Leadership Development
🏆Award-Winning L&D Programs
🤝Executive & Frontline Coaching
📍Nashville, TN — Remote-Ready
✅Master's in Ministry & Facilitation

About Me

I'm a dedicated people-developer with more than 30 years of experience leading teams and building leaders across transportation, wireless insurance, and church ministry. My career has been defined by a single belief: when leaders grow, everyone wins.

At Asurion, I spent 21 years shaping an enterprise-wide, award-winning leadership development program that equipped managers and directors across domestic and global operations with universal coaching competencies. As Director, I led a team of Coaching Managers, served as a trusted advisor to senior business leaders and instructional designers, and drove the enterprise learning flywheel that powered multiple senior leader development programs.

My approach to leadership development is practical, relationship-driven, and grounded in accountability. I don't teach leadership theory — I facilitate transformation. Whether I'm coaching a frontline supervisor or a senior director, I meet people where they are and push them toward their next level of performance.

I'm now seeking my next chapter: a senior L&D or enterprise leadership role where I can bring my deep facilitation expertise, coaching methodology, and passion for growing people to an organization committed to building a culture of excellence.

📍 Nashville, TN
💼 LinkedIn Profile
Jerry Holt, Sr.

Experience

Asurion
Director, Learning & Development
2022 – 2026
📍 Nashville, TN
Led an enterprise L&D function delivering best-in-class leadership coaching and facilitation at scale. Managed a team of Coaching Managers supporting multiple senior leader development programs. Served as trusted advisor to business leaders and instructional designers, translating organizational priorities into high-impact learning experiences that strengthened leadership resilience and elevated coaching capability across domestic and global operations.
Asurion
Sr. Manager, Expert Performance
2005 – 2022
📍 Nashville, TN
Drove an enterprise-wide, award-winning leadership development program designed to create expert coaches at all levels. Facilitated all tiers of the program, equipping leaders with universal competencies applicable across industries. Built the curriculum and delivery engine that transformed frontline managers into high-performing coaches capable of inspiring and motivating best-in-class teams across thousands of employees.
Asurion
Verifications Operations Manager
2007 – 2012
📍 Nashville, TN
Managed day-to-day contact center operations with a team of up to 12 supervisors and a frontline group of 150 representatives. Mentored and developed supervisory staff, fostered a customer-first culture, and drove operational efficiency across the full claims lifecycle — from intake through device delivery. Consistently delivered high customer satisfaction and employee engagement scores.
Asurion
Operations Manager
2005 – 2012
📍 Nashville, TN
Held cross-functional operations management responsibilities during early tenure at Asurion, overseeing call center teams and building the leadership culture that would define the company's people-development approach for years to come.
Sprint / Sprint PCS / Sprint Nextel
Education Consultant & Operations Manager
1999 – 2005
📍 Nashville, TN
Dual-role leader responsible for both operations management and workforce education across Sprint's wireless operations. Designed and delivered training programs for frontline and supervisory staff, while managing team performance and operational outcomes in a high-volume wireless customer service environment.
Greyhound
Corporate Trainer
1993 – 1999
📍 Nashville, TN
Developed and delivered corporate training programs across Greyhound's transportation operations. Built foundational facilitation and instructional design skills that became the cornerstone of a 30-year career in people development and leadership coaching.

Education

🎓
Emmanuel Theological Seminary
Master of Divinity, Ministry
2012 – 2014
Graduate-level study in ministry leadership, pastoral care, and organizational development — reinforcing the servant-leadership philosophy that anchors all of Jerry's professional work.
🎓
Emmanuel Theological Seminary
Bachelor of Arts, Ministry
2009 – 2012
🎓
Emmanuel Bible College
Associate of Arts, Theology
2009 – 2011
🎓
United States Army Reserves
Military Service
1988 – 1995
Seven years of service in the U.S. Army Reserves, building the discipline, resilience, and team-first mindset that has shaped every leadership role since.

Skills

Leadership Development
Executive CoachingLeadership FacilitationCoaching Program DesignLeadership Competency FrameworksHigh-Performance Team Building
Learning & Development
Instructional Design PartnershipEnterprise L&D StrategyCurriculum DevelopmentProgram FacilitationPost-Program Reinforcement
Operations & Performance
Call Center OperationsWorkforce ManagementKPI & Metrics ManagementProcess ImprovementCross-Functional Leadership
People & Culture
Employee EngagementCulture BuildingTalent DevelopmentServant LeadershipChange Management
Communication & Influence
Executive PresentationsMotivational SpeakingStakeholder AdvisoryChurch LeadershipPublic Speaking

Leadership Wins

Enterprise Expert Performance Program
Enterprise Expert Performance Program
Built and facilitated an award-winning enterprise-wide leadership development program at Asurion across 16+ years. The program equipped leaders at all levels with universal coaching competencies, resulting in measurable improvements in team quality, customer satisfaction, and employee engagement across domestic and global operations.
Leadership CoachingEnterprise L&DFacilitation
Coaching Manager Team Development
Coaching Manager Team Development
As Director, built and led a team of Coaching Managers responsible for delivering enterprise-wide facilitation and leadership coaching programs. Elevated the team's capabilities to drive coaching excellence at scale, supporting multiple senior leader development tracks simultaneously.
Team LeadershipCoachingL&D
Verifications Operations Transformation
Verifications Operations Transformation
Took over a 150-person contact center operations team and restructured the supervisory layer — growing from 3 to 12 supervisors — while driving measurable gains in customer satisfaction and claim processing efficiency. Built the leadership culture and operational discipline that became a model for the broader organization.
OperationsContact CenterPeople Development

Recommendations

"Jerry was an inspiration to work with during our time at Asurion. He has an incredible ability to facilitate virtual learning experiences that create genuine connection and engagement, even in large Zoom sessions. Jerry consistently inspires leaders to grow through thoughtful coaching, impactful facilitation, and strategic leadership development programs. I’m grateful to have learned from him and would highly recommend him to any organization looking to strengthen leadership capability and develop high-performing teams."
CS
Cara Stitt, MBA
Payroll Operations Manager at Asurion
"Jerry is a very decisive manager and effectively leads his teams in a cohesive manner. Jerry allows his team to take the lead on projects while maintaining accountability."
PZ
Pat Zeller MBA
General Manager / Director at Overhead Door Corporation

Ready to Develop Your Leaders?

Whether you're building a coaching culture from scratch or elevating an existing L&D function, let's talk about what's possible. I bring 30+ years of proven methodology, enterprise-scale experience, and genuine passion for growing people.

✓30+ years developing leaders at scale
✓Award-winning facilitation & coaching programs
✓Available for L&D director & advisory roles
💼
LinkedIn
Connect with me

FAQ

I'm looking for a senior Learning & Development or Chief Learning Officer role where I can lead an enterprise people-development function. I'm especially drawn to organizations that believe in coaching as a strategic lever — not just a training checkbox. I'm open to both corporate and consulting engagements.
I don't deliver content — I facilitate transformation. My programs are built around universal coaching competencies that work at every level of an organization and in every industry. I spent 16+ years refining a methodology at Asurion that consistently produced expert coaches and high-performing teams, and I bring that same rigor to everything I do.
My background spans wireless insurance (Asurion), telecommunications (Sprint), transportation (Greyhound), and church leadership. The common thread across all of them is people — and people development is genuinely industry-agnostic when you have the right methodology.
Absolutely. I'm based in Nashville, TN, and I'm very comfortable with both remote facilitation and travel-intensive roles. I've delivered programs domestically and globally throughout my career, and I adapt easily to different environments and audiences.
My ideal company is one where leadership development is taken seriously at the executive level — not just funded, but championed. I do my best work in environments that value coaching cultures, invest in their people, and are willing to push leaders beyond their comfort zones in pursuit of excellence.